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Privacy Policy

Effective Date: April 16, 2026

XRP Roofing (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website https://xrproofing.com, our phone calls, and our SMS/text messaging program.

1. Information We Collect

We collect the following categories of information directly from you:

  • Contact information: name, phone number, email address, and service address.
  • Service request details: description of roofing issue, property type, preferred contact time, photos you choose to send us.
  • Communication records: records of calls, SMS/text messages, and emails exchanged with us.
  • Website usage data: IP address, browser type, pages viewed, and approximate location, collected through standard analytics and cookies.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your service request and schedule inspections or repairs.
  • Send appointment confirmations, reminders, technician arrival updates, job status updates, and missed-call follow-ups by SMS or phone.
  • Provide estimates, invoices, warranty records, and customer support.
  • Improve our website and services and comply with legal obligations.

3. SMS / Text Messaging Privacy

When you opt in to receive SMS messages from XRP Roofing — by submitting a form on our website and providing explicit consent through a required checkbox — we collect your mobile number and consent record (timestamp and opt-in source). We do not send messages without explicit consent collected through this form.

We do not sell, rent, share, or disclose your mobile phone number, SMS opt-in data, or SMS consent records to any third party or affiliate for their marketing or promotional purposes. Mobile opt-in data and consent are never shared with third parties.

Message frequency varies based on your service request. Message and data rates may apply. You may opt out at any time by replying STOP, or get help by replying HELP. See our Terms & Conditions for the full SMS program terms.

4. How We Share Information

We only share personal information in the following limited circumstances:

  • Service providers: companies that help us operate our business (for example, our SMS platform Twilio, our email provider, scheduling software, and payment processor), who are contractually required to protect your data and use it only to provide services to us.
  • Insurance & warranty partners: when you specifically ask us to assist with an insurance claim or manufacturer warranty.
  • Legal compliance: when required by law, subpoena, court order, or to protect our rights, property, or safety.

We do not sell your personal information and we do not share it with third parties for their own marketing purposes.

5. Cookies & Analytics

Our website uses cookies and similar technologies for basic functionality, security, and analytics (for example, to understand which pages are most viewed). You can control cookies through your browser settings. Disabling cookies may limit some features of the site.

6. Data Retention

We keep your information only as long as needed to provide services, meet warranty obligations, and comply with legal, tax, or accounting requirements. When no longer needed, we securely delete or anonymize it.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data from unauthorized access, disclosure, or loss.

8. Your Choices & Rights

  • SMS opt-out: reply STOP to any message to unsubscribe.
  • Email opt-out: use the unsubscribe link in any email we send.
  • Access, correction, or deletion: contact us using the details below to request access to, correction of, or deletion of your personal information, subject to applicable law.
  • Do Not Call: you may request to be placed on our internal Do Not Call list at any time.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates the latest revision. Material changes will be posted on this page.

11. Contact Us

If you have questions or requests about this Privacy Policy, contact us at:

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